1 October 2025

5 Questions to Ask a Durban Web Designer

Hiring a web designer is a big decision. This guide covers the 5 essential questions every Durban small business should ask before hiring a web design company or freelancer.

Choosing the right partner to build your website is one of the most important decisions you’ll make for your business. A great web designer can create an asset that generates leads for years, while a poor choice can lead to a slow, ineffective site that hurts your brand.

As a Durban-based web design company, we believe in transparency. Here are five key questions you should ask any web designer or agency before you sign a contract.

1. “Can I see your portfolio of live websites?”

This is the most important question. Don’t just accept a few nice-looking images. Ask for links to the live websites they have built. Click through them. Do they load quickly? Do they work well on your phone? Does the quality match what you’re looking for?

2. “What is your process?”

A professional designer will have a clear, structured process. They should be able to explain the steps, from the initial discovery and content collection to the design, development, and launch. A vague answer is a red flag that they may be disorganized.

3. “What platform will my website be built on?”

Understanding the technology is crucial. For most small businesses, a flexible and user-friendly platform like WordPress with the Divi theme is an excellent choice. It allows you, the business owner, to easily make simple text and image updates yourself without needing to call a developer for every small change.

4. “What is included in the price? And what isn’t?”

A professional quote will be clear and detailed. Make sure you understand exactly what you are getting. How many pages are included? Is basic SEO setup part of the package? Is hosting a separate cost? A transparent designer will have clear packages and no hidden fees.

5. “What happens after the website is launched?”

A website is a living asset; it’s not a “set it and forget it” project. Ask about ongoing support, maintenance, and hosting. Do they offer a monthly plan to keep your site secure and updated? Knowing you have a reliable partner for the long term is crucial.

By asking these questions, you can confidently choose a web designer in Durban who will be a true partner in your business’s success.